Contact Us
Get in touch with the Nearby Bikes team.
Have a question, need help with your account, or want to report a problem? We’re here to help.
How to reach us
• Email — Use the contact email shown on this page
• Help & Support — Open Help & Support in the app or on the website to raise a support ticket
• Report a listing — Use the report option on any listing if something looks wrong
What to include
When you contact us, please share:
• Your registered email address
• A short description of the issue
• Listing link or screenshot, if it is about a listing
• Your device (Android or iPhone) if the problem is in the mobile app
We can help with
• Account login or profile issues
• Listing not showing or unable to post
• Chat or notification problems
• Reporting suspicious users or listings
• Privacy, terms, or general questions
• Feedback and suggestions for Nearby Bikes
Response time
We try to reply within 1–2 business days. Support tickets may take a little longer on weekends and public holidays.
Before you write
• For login issues, try signing out and back in, or resetting your password
• For listing issues, check that your listing is published and your location is enabled
• For buyer or seller disputes, remember that Nearby Bikes connects users but does not handle payments between them
Business enquiries
If you run a bike shop or business and want to list on Nearby Bikes, contact us with your business name, location, and what you offer.
We look forward to hearing from you.